Average Reviews:
(More customer reviews)February 17 2006
I did some research online and read people's review then decided to buy this soy milk machine. I know all the time that soy is very good to people's health especially for women so I had great expectation that this thing would work out. I ordered online from their own website and got it after 1 week. It was much bigger that I had imagined. Back in China, my mom used to use a handy soymaker. Anyway, I used it 3 times and it was good. Just that the soymilk didn't taste as fully cooked. Also washing the machine is a bit complicated since the head (where the electric parts are)is undetachable from the grinding part. So you need to hold the heavy head when washing the grinding part. You need to be very careful not to splash water onto the head. It's a bit tricky.
At the 4th usage, it only heated up without grinding at all so we pretty much harvest whole boiled beans. I called the company to fix it but they said I have to pay the mailing. Even though I found online that they have a retailer in my city but they insisted that I mail it back. Also if I still decide to return it later after fixing it, the 30 day warranty won't be extended. It still starts from the date of purchase, not from the date after you fix it. So I decided to return it for refund anyway. I paid $20+ for the mailing.
Another thing I found out about the manual is that, there is inconsitency among different language versions. One version says "push the grind button 3 times", the other versions says "push the grind button 4 times". I don't know which one to follow.
It's quite a lesson to learn. Well, I'll have to look for my soy machine again. I didn't the machine from Amazon so I wouldn't know if the experience would be different if I did.
March 21, 2006
This is a follow up of my previous review for this soymilk maker. I returned the machine and wrote the review here in February. The supervisor of the customer service called me after he saw the online review. He said according to their policy, in case the machine is broken, they should pay for the shipping. The lady who handled my case has worked there for 1+ year but was oblivious of this policy. He also offered to give me a completely new machine with 2 year warranty as a compliment. Well, I tried the new machine out and it is working good. Now I've got the refund for the previous machine as well as the $20 shipping. I guess I should give them a second chance of proving themselves.
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Make delicious fresh organic milks for just pennies per quart using the easy to operate, fully automatic SoyQuick Soymilk Maker! It makes fresh soymilk, rice milk, almond milk, oat milk, raw milks and more in just 13-15 minutes! The SoyQuick Soymilk Maker has been rated #1 over all other soymilk maker brands on the market! With a history of over 16 years in product development, the SoyQuick is well tested, and is trusted by many families. The SoyQuick Soymilk Maker is the best choice when it comes to quality and performance. When comparing the SoyQuick to similar machines, you will see great differences in craftsmanship and manufacturing quality. Kitchen's Best guarantees that SoyQuick manufacturing is a step above other machines in the market today. The SoyQuick Soymilk Maker is a milk maker that performs with excellence! Features include: boil-over protection, programming options to suit your needs, soft audio finish alert, power indicator light, a microprocessor control using Motorola CPU, a high quality seamless stainless steel jug with non-drip pour spout, large 1.6 quart capacity, and a laser perforated stainless steel filter cup. Included in your package is a deluxe cleaning kit, a long detachable cord, a recipe guide, a deluxe multi-lingual support manual with instructions in English, French, Spanish, and Chinese, and a soybean starter package. Easy to clean and easy to use-the SoyQuick Soymilk Maker provides a way for families to incorporate tasty organic milks into their diet and to bring true freshness and substantial savings into their home. Kitchen's Best feels so strongly about making sure that you have the best shopping experience possible. That's why we want to make sure that you can purchase hassle free with our 90 day unconditional guarantee! Unbeatable customer service and support is our priority. If you have any questions, please contact our customer service team at 1-888-769-5433 Monday to Friday between 8:30am to 4:30pm PST.
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