Average Reviews:
(More customer reviews)As the owner of Cuisinart food processor for more than 20 years, when it came time to upgrade it was a no-brainer...another Cuisinart. I had received excellent customer service in the past when a part developed cracks.
Now, under new ownership, it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that's the rule, is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in resolving this issue. A month has passed as I write this, and I have not heard from either of them.
I took the equipment back to the store where I purchased it, and exchanged it for a KitchenAid food processor, which was less expensive, and works beautifully. I did my research this time, and they have a reputation for excellent customer service should I need it.
The Cuisinarts are good, solid appliances, but if you ever need customer service, it's an uphill battle. If you decide to buy a Cuisinart, be sure to buy at a store that will stand behind the products they sell.
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DLC-2011N Features: -Food processor. -11 Cup Lexan work bowl. -Touchpad dough control with PowerPrep metal dough blade. -One piece Supreme wide mouth feed tube. -Touchpad fingertip controls. -Detachable disc stem. -Includes: Slicing disc, shredding disc, chopping/mixing blade, dough blad, small and large pushers, spatula, dvd, manual and warranty card.
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